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Incorporating Voice Search into Knowledge Management

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edited Feb 12, 2018 2:16PM in Knowledge Management

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In the world of Alexa, Google Assistant, etc.has anyone begun incorporating voice search into their website and knowledge management system? I'm guessing we'll see something about it at the Modern Customer Experience conference in April but hoping there's a foundational plan in place to incorporate this channel of searching into a knowledge system.

The University of South Florida has a nice introductory article about it if anyone's interested: https://hscweb3.hsc.usf.edu/is/optimizing-website-voice-search/

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