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Can we use both KB and KA in same time inside OSvC?

Received Response
edited Mar 9, 2018 9:27AM in Knowledge Management 1 comment


Hi Gurus,

We are planning to use Oracle Knowledge Advance(OKA) instead of KB in service cloud. I have some few questions on the same.

1. Can we use both OKA and KB in OSvC at a time or any one only?

2. If we enable OKA will all the answers in KB will get migrated to KA automatically and vice versa? or do we have to write scripts for it.

3. Do we have any answers in community related to this content import code to OKA?

Please guide me.



Ramya V

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