You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How does Access Level on Answer workspace work

Received Response
14
Views
12
Comments
edited Feb 17, 2018 1:29AM in Agent Desktop 12 comments

Content

I want to use several custom access levels on Answer workspace for different groups in the application just for the Agent Console.

If I have groups A, B, C then Users can create answers from each group and put access level either as Group A or B or C or Everyone.

When the agents go to the Search knowledge base from an incident and search, Group B user should not see Group A tagged access level selected answers. Even if they select Group A as access level in search, it should show nothing. So only users belonging to Group A should see their answers. Is this possible?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!