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How is your Knowledge Team structured?

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edited May 9, 2018 8:03PM in Knowledge Management 2 comments

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Currently, I'm a team of one but as KB has "grown legs" over the last 2 years, beyond our internal customer service teams to our external service teams as well as functional areas within our organization (i.e. product management), we need some structure. Can you share what your org charts look like as well as the different roles/responsibilities you have in your knowledge teams.  Thanks!

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Knowledgebase, Customer Portal, Service Cloud

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