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    Monitoring and analyzing HCM workflow email bounces

    in Reporting and Analytics for HCM

    --Please advise if this post belongs in a different forum--

    Summary:

    Need to monitor and analyze email bounces from HCM OTBI agents & BIP bursting reports.

    Content (please ensure you mask any confidential information):

    As we know, bursting emails is possible in BIP, and OTBI provides bursting via agents. Recipients receive messages from xxxxx.sender@workflow.email.us-ashburn.ocs.oraclecloud.com via agents/OTBI or from whatever vanity emails specified in BIP bursting setting.

    There are many reasons why an email may bounce (hard vs soft bounce). Therefore, monitoring and analyzing email bounces is important.

    Is there a place where bounce handling a configurations (e.g. Do we have a designated bounce handing address etc.) can be reviewed? I read (OCI Overview of Email Delivery) there should be notifications, but I am definitely not receiving notifications with details about specific bounces.

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