You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Changing ordered list type in answer editor

Accepted answer
edited May 15, 2018 9:32PM in Knowledge Management 4 comments



I have a few answers that should have an "abc" type ordered list, but I'm having trouble getting the answer editor to recognize that. See the code block below for what I've entered into the Source tab.

When I switch from Source to Design, the design mode shows the list as "abc," but in the quick preview and preview functions, the list still shows as "123."

Is there a way to fix this, or am I just stuck using numerical ordered lists only?

Note: currently, we are only using the agent console, not the web portal (though we will move to the portal eventually).

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!