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Changing ordered list type in answer editor

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edited May 15, 2018 9:32PM in Knowledge Management 4 comments

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 Hello,

I have a few answers that should have an "abc" type ordered list, but I'm having trouble getting the answer editor to recognize that. See the code block below for what I've entered into the Source tab.

When I switch from Source to Design, the design mode shows the list as "abc," but in the quick preview and preview functions, the list still shows as "123."

Is there a way to fix this, or am I just stuck using numerical ordered lists only?

Note: currently, we are only using the agent console, not the web portal (though we will move to the portal eventually).

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