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Restore Archived Incidents

Accepted answer
edited Mar 5, 2018 6:38PM in Agent Desktop 16 comments


Hello everyone, I have a critical question. 

After a year, the closed incidents have been archived. However, the client wishes to restore this data. 
I can see these incidents in the (Archived Incidents Console). However, I do not know from which tables the data is fetched. 
The data displayed in the main table is fetched from the (Achived_Incidents) table. However, I was not able to find from where we are fetching the other information (Details, Audit Log, SLA instance) etc... 
Can you please tell me which tables are being used to fetch this data because I either need to display it in a report or restore the archived data?

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