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Create a business rule based on the number of replies

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edited Jun 8, 2022 11:30AM in General Technical Discussions 9 comments

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Hello,

I have been tasked with finding a way to escalate an incident (or move queue) automatically when a customer has responded 3 times to an incident. I've searched the forum and documentation and have not been able to find a way to do this. Is it even possible?

Thanks for your help.

Version

May 2016
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