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Create a business rule based on the number of replies

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edited Mar 13, 2018 12:18PM in System Admin and Configuration 9 comments

Content

Hello,

I have been tasked with finding a way to escalate an incident (or move queue) automatically when a customer has responded 3 times to an incident. I've searched the forum and documentation and have not been able to find a way to do this. Is it even possible?

Thanks for your help.

Version

May 2016

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