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Linking one KB Answer to another non-public KB Answer?

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edited Jun 8, 2018 5:56AM in Knowledge Management 3 comments

Content

Scenario:
KB Answer 1 has information about product orders. Then, inside a conditional section you link the word "Place" to KB Answer 2.

As the information pertaining to "Place" and the content on Answer 2 should be visible for the CX Console user only, not the CP user.

Therefore, Answer 2 is set as private.

Customer Portal Situation
Here, the CP user can't see anything. If the link was placed in a non conditional area, then the CP will simply route it to: app/answers/detail/a_id/2 which works perfectly.

CX Console Situation
Here is the problem. CX Console user will be able to see the conditional section. therefore the answer link will appear.

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