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Customer advice on closure of incident — Cloud Customer Connect
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Customer advice on closure of incident

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edited Mar 8, 2018 3:46AM in Agent Desktop 3 comments

Content

Hi,

We are wanting to implement a process whereby a notification (email) is sent to a contact when an incident is solved (status changed to 'closed').

Has anyone implemented anything like this?  How have you achieved this.

Thanks.

Version

August 2017

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