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Best Practice on Updating Site Products

Received Response
edited Jul 6, 2018 3:49PM in Knowledge Management 3 comments


Hello All!

We have been with RightNow/Oracle for a long long time.  We are preparing for a mass product overhaul in our product layout.  Is there a way we can move products easily?  We will have some products we will no longer use so we plan to remove if possible.  I am not finding anything in the knowledgebase on cleaning up products.  Of course, we are looking for the most efficient, easiest, fastest and painless way of doing this.  

Thanks for sharing your expertise!

Corine Mc


August 2017

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