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Visibility Control for the Knowledge Advance Articles

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edited Jun 8, 2022 8:34AM in Agent Desktop 4 comments

Content

Hi All,

I'm looking for controlling the visibility of Knowledge Advance articles in Customer Portal. I have 4 interfaces and I want to restrict the article in few interfaces. As per the documentation I was updating the View list but still these articles are displaying while searching with the keywords. Even I tried changing the Published status but still the same results.

Could you please let me know is there any steps am missing.

Thanks,

Yogesh

Version

Augut 2017

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