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Automatically Update Status using Business rules or any rule

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edited Apr 25, 2018 6:55AM in System Admin and Configuration 3 comments

Content

Hi Guys,

Could we have a rule set, that in case of having the status “Planning”, after 7 days of the assigned status, if no manual change is performed on the incident, the status will be changed automatically into “Solved” ? Is this possible on the OSC? Thank you in advance.

Version

May 2017 , 17D

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