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Create an incident from an email and auto populate the cc email field

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edited May 3, 2018 6:05PM in Agent Desktop 4 comments

Content

Hi all,

We are creating an incident automatically when we have an incoming email. The incoming email includes a CC but this is not  
auto populating the cc email field of the incident. we understand that this is not possible OOB.

do you have any idea to solve this customer need? any custom or what else?

 

thanks!!!

Version

Incident Management

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