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How to: Set queue-id after routing process manually

Received Response
edited Jul 23, 2018 1:42PM in Agent Desktop 2 comments


Dear community,

is it possible to set the "queue id" of an incident after the incident was routed by a business rule to a certain other queue.
​Somehow it seems that after changing the queue id of the incident manually, that the business rule overwrites the queue by the one which is set in the business rule of the routing process.

​Best regards!


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