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How to capture outbound failed emails

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edited Jul 25, 2018 12:51PM in Agent Desktop 1 comment

Content

Hi,

How to capture outbound failed emails? We have a scenario when agent is creating contact, some times typo mistake is there in email address and agent sent response to customer, but customer did not receive response. Is there any place where we can capture this? the outbound mail is send to customer or not? 

Here requirement is agent should notify if the mail was not sent successfully.

Thanks & Regards,

Nagendra

Version

18A

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