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How do I get the name of the product(menu item)?

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edited Aug 2, 2018 7:49AM in Agent Desktop 6 comments

Content

Hello,

I want to get the name/description of the product which a  menu item.

$incident.prod_hierarchy and $incident.prodID are only giving me the integers.

$incident.prod_hierarchy.name does not work.

Can anyone help pls?

Thanks.

Noorshabah

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