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Open Rate for Incident responses

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edited Aug 2, 2018 6:22PM in Agent Desktop 1 comment

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I know Oracle does not support open rates for incident responses out of the box. I have read Answer ID 5494 which tells us that. Does anyone know how to get open rate statistics on incident responses? We simply need to know how many of our responses to incidents are actually read.

Version

18b sp1

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