You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Report that shows the customer answered an email

Received Response
7
Views
4
Comments
edited Aug 3, 2018 2:50PM in Agent Desktop 4 comments

Content

I did a report that show My Incidents and I would like to show in other color (using exceptions) the incidents that the customer answered by email.

How can I do?

I did if(incidents.updated=incidents.last_resp, 0, 1) but didn´t work.

 

Regards

Version

Oracle Service Cloud 17D

Code Snippet

             if(incidents.updated=incidents.last_resp, 0, 1) 
        

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!