You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Workflow - insert standard text in RTF not plain text

Received Response
10
Views
3
Comments
edited Aug 7, 2018 12:21AM in Agent Desktop 3 comments

Content

Hi all. We have a Workflow with a script to insert a standard text in an incident created when a button is clicked. Everything works well except that the standard text is inserted in the Response thread in plain text format, not rich text. How can we overcome this?

Many thanks,

Lisa

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!