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Workspace Rules for Standard Text inserted out of order.

Accepted answer
edited Oct 27, 2017 9:50AM in General Functional Discussions 3 comments


Just thought I will share this bit of info in case someone did not realize it is happening to them as well since I did not find it on the forum.

Not sure whether other versions are affected, we are on May 2016 and the issue is that when using more than 2 Add Standard Text Workspace Rules, the text is inserted in the wrong order to the incident.

Example: You have 3 rules (A, B, C) to "Add Standard Text as Response" in the order A, B, C. RN will however enter the text as if the rules were in the order A, C, B. If you only use two such rules, they are entered in the correct order. Three or more will behave as above.

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