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Move RightNow changes from test to production environmnet

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edited Mar 9, 2018 3:59PM in General Functional Discussions 3 comments

Content

Hi all,

We have finished testing of changes to business rules, workspaces, queues, etc in our test site. Is there best practice documentation/instructions concerning how to best implement these same changes in production. Do we need a quiet (no users logged in) maintenance window, can we make changes while the system is being used, etc.

Version

Oracle Service Cloud May 17

Code Snippet

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