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Creating Task on Email Bounced back

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edited Jun 6, 2018 8:23PM in General Functional Discussions 2 comments

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Hi All,

I am looking for creating a Task in Oracle Service Cloud when the email sent to the customer is getting bounced back. Ultimately I need to send this information to an external system as per the business requirement. 

I could see that the Bounced Email details are available in the Incident Bounced Messages table. But am looking for a trigger to create the Task. Also I checked the Thread section and I could see the flag that indicates Bounced Message.

Please share your thoughts.

 

Thanks,

Yogesh

Version

Augut 2017

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