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Updating the Incident with the Modified Subject Line

Received Response
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edited Jul 18, 2018 2:52PM in General Functional Discussions 4 comments

Content

Hi All,

When a customer responds to an incident through email and editing the the subject line, I need to update the subject with the updated subject. I am only getting the Message content and the subject remains the same. Is there any way to enable this feature please share your ideas.

Thanks,

Yogesh

Version

Augut 2017

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