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Outlook integration automation of sync

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edited Mar 4, 2015 2:05PM in General Functional Discussions 2 comments

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Hi all,

I've recently setup the outlook integration to allow sync of tasks from Oracle CX to Outlook - far more simple to do than expected, which was really refreshing.

The team that are using the integration are now looking to see if there's a way to automate the sync between the two, so that there's no action required in Outlook to pull the tasks through (ideally in a similar fashion to a cron job).

I can see there are three ways that are available - to sync manually, to sync when you save a task in Outlook and to sync when you open a task in Outlook.  Is there another way to do this so that it is automated?  If so, how was this done?  If not does anyone have any ideas?

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