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Technology used for connection between main application/Portal & RighNow

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edited Mar 2, 2021 2:28AM in General Functional Discussions 1 comment

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Hi,

I have a query on how communication will happen between Customer Portal and Agent Desktop ?

As both are maintained by Oracle, how does the Customer query submitted is acceccible in the agent desktop application ? Do they have the same database ?

I want to know the Technology used for connection between main RighNow Agent Desktop Application and Customer Portal.

It may be a silly question, but I want to know.

 

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Regards,

Ajay

 

 

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