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New incident on every customer email

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edited Jun 25, 2015 7:11PM in General Functional Discussions 4 comments

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Hi Guys,

I am looking for something weird. 

My requirement is to create an incident on every customer email, whether its a new email or a reply to an existing incident. I have gone through MYQ_REOPEN_DEADLINE which nearly satisfied my requirement, but not fully. Is there any other configuration setting with which we can achieve this? Some hidden EGW setting probably?

Thanks in advance

Cheers

Varun.

 

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