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December 2015 Product Newsletter

edited Dec 17, 2015 5:02PM in General Functional Discussions


This Edition’s Content December 2015

Thought Leadership

How-To's and Tips and Tricks

Customer Success

Modern Service Experience 2016


Community Conversations

Upcoming Events

Important Links

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  Delivering Effortless Knowledge Everywhere —By Oracle Principal Product Manager Jodie Knox An excellent customer service experience means providing customers and agents with effortless engagements. If organizations fail to make it quick and easy to find answers to questions, customers will abandon their engagement. Learn how to increase customer satisfaction and loyalty by delivering knowledge everywhere in the context of the interaction. Read More

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