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December 2015 Product Newsletter

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edited Dec 17, 2015 5:02PM in General Functional Discussions

Content






This Edition’s Content December 2015


Thought Leadership


How-To's and Tips and Tricks


Customer Success


Modern Service Experience 2016


 

Community Conversations


Upcoming Events


Important Links








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THOUGHT LEADERSHIP


  Delivering Effortless Knowledge Everywhere —By Oracle Principal Product Manager Jodie Knox An excellent customer service experience means providing customers and agents with effortless engagements. If organizations fail to make it quick and easy to find answers to questions, customers will abandon their engagement. Learn how to increase customer satisfaction and loyalty by delivering knowledge everywhere in the context of the interaction. Read More

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