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Oracle Service Cloud February 2016 is now Generally Available (GA)

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edited Jun 8, 2022 10:25AM in Agent Desktop

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With the February 2016 release of Oracle Service Cloud, you have access to new and enhanced functionality in Web Customer Service, Contact Center, Knowledge Management, Policy Automation, and Field Service Management.

Key release highlights include Oracle Field Service Cloud's (formally TOA Technologies) new field supervisor tools and the addition of new mapping functionality, providing greater visibility. Additionally, the February release adds several new enhancements to Policy Automation including dynamic online interviews and usability features to improve the overall experience for agents and customers.

For complete February 2016 release details, please see the below resources.

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