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Contact Purging

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edited Jun 8, 2022 10:25AM in Agent Desktop 7 comments

Content

Hi there,

Is there any out of the box functionality that allows you to purge contacts who haven't had a new incident or chat associated with them after a given amount of time? For example, we're looking to purge out any contacts that haven't had submitted a new chat within the last year.

Thanks,

Daniel

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