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Re-assign original agent to incident if customer re-opens it

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edited Apr 21, 2016 2:41PM in General Functional Discussions 3 comments

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I would like to be able to reassign the original agent to an incident if the customer were to re-open it.  Does anyone have best practices on how to do this to ensure case ownership by the same agent throughout the lifecycle of the incident?

 

 

Edited by eleep to have a more specific subject title.

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