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Guided Assistance on the Customer Portal

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edited May 2, 2016 3:33PM in General Functional Discussions 3 comments

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Does anyone have an example of a Guided Assistance on your site's customer portal that I could reference? I saw Policy Automation at the Modern Service Conference, but the cost is prohibitive for us. As an organization, we haven't used Guided Assistance at all (at least not in my tenure), but I'm hearing you could do some similar things with it. We are wanting to use it as a web self service strategy.

 

Thanks!

 

Leah Mikulenka

Version

August 2014 Service Cloud, CP2 on Customer Portal

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