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Register Now! - Ask the Experts Webinar: Exploring the Agent Browser

edited May 9, 2016 3:19PM in General Functional Discussions


Oracle Service Cloud Ask the Experts Webinar

Register Now!

Exploring the Agent Browser

Wednesday, May 18, 2016 @ 8 a.m. PST/11 a.m. EST

Join Kent Swartz, Agent Desktop Product Manager, as he explores the Agent Browser User Interface. Hear Kent discuss why the Enhanced Console and the Agent Browser User Interface are complementary solutions and the roles best suited for each. During this webinar, Kent will talk about:

  • What the Agent Browser User Interface is
  • Supported and unsupported features
  • Roles best suited for each of the interfaces

Level of Expertise:
Beginner to Moderate

About the Presenter:
Kent Swartz is the Product Manager responsible for the Oracle Service Cloud Agent Desktop Browser User Interface. Kent considers himself a triple threat in software development leveraging formal Usability Engineering training along with many years of experience in both Software Engineering and Product Management. One of his focus areas within Product Management in recent months has been to educate customers on how to use the current enhanced console and browser user interface to support different roles within the service organization. Kent has been with Oracle for the past 17 years and is based in Leesburg, Virginia.

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