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Queries in upgrade process

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edited May 21, 2015 2:06PM in General Functional Discussions 3 comments

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Hi,

I have queries in the upgrade process.

 Once AgentDesktopApplication/CustomerPortal to a newer version,

1. What about the AddIns applied to the older version ? like do we need to add the AddIns in the newer version ?

2. What about the integrations done with the third party systems ? Do we need to do all the integrations again ? or it wil come in the newer version automatically ?

As I saw some posts or upgrade processes, updade process is taken care by Oracle. So will Oracle handle all these ?

Could you please clarify these details in details ?

 

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