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Email Addresses - Distribution List

Accepted answer
edited May 27, 2016 1:57PM in General Functional Discussions 4 comments


I am working with an organisation who sends email notifications to internal staff when certain events happen in OSvC.

The only way we've been able to load the the global address list from exchange and create a distribution list in OSvC. This has been done using copy and paste which is time consuming and needs to be repeated on a regular basis to take account of staff changes.

Is there a way to automate the process of creating a distribution list or is there a neater way to be able list all internal email addresses?


Service Cloud Feb 2016

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