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How to send 'First Account Creation' message from Agent Desktop?

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edited Jun 14, 2016 5:35PM in General Functional Discussions 4 comments

Content

Hi,

I am looking to send the 'First Account Creation' Contact Email from Message template when a contact is created in agent desktop or when contacts are created into Service Cloud using Data import wizard or SOAP API.

I know that it gets triggered when a contact is created by emails (dictated by EGW_AUTO_CONT_CREATE config verb), but is it the only scenario when this mail will be sent? Is there any way I can send this account setup assistance email to contacts which are created manually by agents or data import?

Thanks,

Anuj

Version

Feb 2016, CP 3.3.3

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