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How to identify number of agent and end user sessions impacted due to outage

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edited Jun 16, 2016 6:27AM in General Functional Discussions 1 comment

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Hi,

How can we identify the number of agent and end user sessions impacted due to outage? Basically the agents and customers who were active just before the outage happen?

Regards,

Makarand.

Version

Service Cloud, Customer Portal

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