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After upgrade features not working

Received Response
edited Oct 17, 2016 9:25PM in General Functional Discussions 1 comment


We just got upgrade to the August 2016 release over the weekend and now today we cannot connect via Citrix, rules that detect an incident was created on the customer web portal are not working and default fields are not filling in on incidents that come from Chat or Web Portal. These are not part of any rule, but are default selects from the workspace. 


Anyone else having issues with the August 2016 release?


Service Cloud August 2016 release

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