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Skip/Reschedule with Auto Update Program

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edited Dec 13, 2016 1:04PM in General Functional Discussions 4 comments

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Hi 

one quick question about AUP. In documentation:

An email will be sent approximately one month after General Availability to remind you about the new release. The email will include the 'upgrade site creation date' for your site.
If you have any ongoing projects that will interfere with the upgrade, please contact Oracle to reschedule or skip the upgrade.

If customer wanted to skip or reschedule what's best/fast solution: use ask support, reply Welcome to the Auto Upgrade Program incident?. There's also this upgrade form (https://cx.rightnow.com/app/ask_upgrade/), but I can only see reschedule option,not skip (see uploaded image)

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