You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Named Events not working as expected...why?

Received Response
edited Jun 8, 2022 10:26AM in Agent Desktop 4 comments


We created a named event called"CloseChat" in the incident workspace. This rule fires when an incident that is attached to a chat is closed, we fire the named event.

We created a rule in the Chat Workspace to terminate the chat when this Named Event fires however nothing happens. It does not seem to be seeing the Named event out of the workspace.

Any ideas to why this is not working?


February 2016

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!