You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

disabled accounts appearing in assignment fields?

Accepted answer
15
Views
7
Comments
edited Aug 31, 2017 10:36PM in General Functional Discussions 7 comments

Content

Has anyone else experienced this recently?  We didn't noticed this behavior before our recent Auto Upgrade to the May release.

All of our disabled staff accounts, from what I can see, are appearing in the assignment field. I was even able to save an incident assigned to a staff member whose account has been disabled for nearly 2 years.  I am 99.9% sure this is a newly introduced bug, not present before migrating.

Just wondering if we're just bizarrely unlucky, or if this has happened to other sites as well.

Version

Oracle Service Cloud May 2017

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!