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Requesting SERs

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edited Jul 27, 2016 1:37PM in General Functional Discussions 3 comments

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We had some service outages last month and I requested SERs for them as recommended by Oracle. This was over a month ago and the status of the related SRs has been "Waiting on Cloud Operations" for several weeks - is this the standard wait time for Oracle to provide SERs for outages?

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February 2015

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