Say Goodbye to Code Freeze for (Auto) Upgrades!
I'm pleased to announce that a new feature called 'File Sync' has been released in the 17D (November 2017) version of Service Cloud for sites participating in the Auto Upgrade Program!
If you've upgraded before, you’re probably aware that custom code changes must either be stopped during an upgrade or they must be applied to both the production and upgrade sites. You may have even been one of the unlucky few who missed those notices and your custom code changes were lost at cutover. Well, those days are gone!
For sites in the Auto Upgrade Program that are upgrading to 17D or newer, File Sync will run 8 hours prior to your upgrade cutover and copy all the customizable files from the production site to the upgrade site. That means you can continue make changes to all the customizable files in Service Cloud including Customer Portal files, answer images, addins, and files stored in the /custom directory on the production site even while there’s an upgrade site present. No more code freeze!