You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

AddIn not working in the upgrade site

Received Response
3
Views
15
Comments
edited Dec 11, 2017 4:37AM in General Functional Discussions 15 comments

Content

Hi All,

We are using a Workspace AddIn to update contact of incident. It will replace the existing contact of an incident with a contact which is captured from the incident thread . It is working fine in test site and production site which is February 2016 version. We are upgrading to August 2017 version soon. However, this AddIn is not working in the upgrade site (August 2017 version). I have raised a Service Request with Oracle, but couldn't resolve the issue. Also, it is retrieving the correct contact details during debugging.

Any idea please?

Please find the attached error message and code block as well. (The studentEmailAddress is captured from Incident Thread.)

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!