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Telephony Integration (CTI) - Agent Desktop

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edited Aug 15, 2016 3:59PM in General Functional Discussions 9 comments

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Hi -

We are currently in the process of integrating telephony with our instance of the OSvC.  Understanding the basics for Screen Pop but am trying to understand any additional agent desktop configuration items which must be addressed.  I have looked for additional documentation which speaks to the issue to no avail.

Can someone direct me to the appropriate documentation -or- assist me with next steps?

Thanks

 

Version

Service Cloud May 2016

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