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SRM - Service cloud Emoji Support

Received Response
edited Feb 23, 2018 7:44AM in General Functional Discussions 2 comments


We are currently testing the SRM to Service Cloud Accelerator. We've noticed that some emoji's such as thumbs up and thumbs down are not supported. Whilst displaying correctly in SRM, when the message is sent to Service Cloud these emoji's do not display correctly.

Is there intention to support all emoji's? This is particularly important for social interactions where emoji's are frequently used to convey emotion, the context of which could be lost once a message is sent to Service Cloud.

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