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Attaching an email as attachment to incident

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edited Nov 2, 2016 9:02AM in General Functional Discussions 1 comment

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Hi,

I am creating an incident via email, in the email i am adding attachments of .msg format(email saved from outlook) when incident is created, in the attachment section, attachments are captured in different format with the different names.

Can some one please advice me on this.

Thanks,

Bhagya

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Service Cloud

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