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Which triggers first - Business Rules or Workspace Rules

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edited Jan 18, 2017 11:39AM in General Functional Discussions 4 comments

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Hi All,

Long back when I worked on Visual Basic, we had a sequence in which things happen/trigger. In Service Cloud, do we have any such sequence ? Would a Business rule get triggered first of a Workspace rule get triggered first or depending on individual scenario, either of them could trigger first .

Can someone explain me this with an example please ?

Thankyou

Shyam

Version

Agent Desktop August 2016

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