You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Is product linking supported for incidents in the BUI?

Accepted answer
13
Views
2
Comments
edited Jan 24, 2017 6:10PM in General Functional Discussions 2 comments

Content

Hey all,

We are currently using product linking which is working fine on the Agent Desktop (Nov 2015), but it does not work in the BUI. It just displays all products and categories regardless of what was selected. The BUI documentation states product linking is not supported in Answers but doesn't say one way or another when it comes to Incidents. Does anyone know if product linking supported for incidents in the BUI (perhaps a new setting I need to configure)? 

Thanks for your help!

Jesse

 

Version

Noc 2015

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!