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Using Desktop Process Analytics (DPA) with RightNow (OSvC, RNT)?

Received Response
edited Jan 31, 2017 2:09PM in General Functional Discussions 2 comments


Anyone ever use Desktop Process Analytics (DPA) with OSvC?  It's supposed to be something that screen-scrapes agents' desktops and analyzes how they use different apps and systems in their daily work.  Someone on a customer's QA team is wondering if OSvC can work with DPA and if it registers on their screen scrapes.  

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